Establish A Great Workforce Training Program

Sharon Boyd has nearly 25 years of experience between both the healthcare and marketing industries. In addition to being an RDH and content writing expert, she also holds a degree in business. Her responsibilities primarily include tackling the communication barriers between small business owners or healthcare providers and their prospective clientele.

Establish A Great Workforce Training Program

As a small business owner, you know how important it is to have employees who know their jobs, and who can grow with your company. It’s easy enough to train a two or three person operation, but when you grow to 8-10 people or more, your employee training needs evolve as well. These four areas will help your staff and your business continue to mature.

Learn on the Job

From the time you interview a candidate, through his first few weeks at work, your goal is to give them the knowledge and skills to do the entirety of their job. This includes more than just how to work huge multi-function copier. Don’t just show process, provide written, step by step guidance; once the steps have been learned and your new employee understands the details, you can explain the reasoning behind the process. Listen to him if he has questions or concerns; you should always be open to new ideas!

Office Skills & Life Skills

Sometimes the knowledge and skills your employees need to do their jobs are not things you can teach. A new analyst may want to learn more about using spreadsheets or analytical software. Young employees or people back in the workplace after years away may need time management classes. A single mom may desire a financial management course. Get to know your staff and find out what skills are important to them, not just at the office, but in their life. Learning life skills can have cross application to the office and create a sense of loyalty within your team.

Retain the Knowledge

Some training needs to be offered for legal compliance, other learning is necessary to maintain excellent service standards in your industry. Either way, your concern should be how well your staff retains the information and skills taught. Offering incentives for best work efforts is a key part of ensuring they internalize the knowledge.

Plan for the Future

As your business grows, you should be looking toward the goals of your office and the individual members of your team. Though almost no one stays at a company for 25 years anymore, you could expect many good years with employees who are extended opportunities to grow. There is more to promotion than a title change. Provide your staff with training in leadership, management, and team building to aid their professional development. Once they have this knowledge, they will be more able to apply it in the office. Promotions will be a natural step, rather than an uncomfortable experience in failure.

For your business to really succeed, you need the best trained staff to handle your customer and industry needs. Whether that training comes from you at the office during the standard hours or through a third-party trainer away from the job, providing a level of personal and professional development for your employees not only will benefit your bottom line, but will also increase the level of loyalty and contentment among your team, helping to create a happy work environment.